MamaCare on WhatsApp

MamaCare has its own WhatsApp number — a dedicated “robot” number: +1 (508) 713-5316. Save it as MamaCare (we call it “Robbie”) and it shows up in your chats like any other contact — nothing to install, it's just a WhatsApp conversation. Pat — the coordinator who administers MamaCare — adds your mobile on the MamaCare side so it will answer you.

The portal lives at bitbucket.homeip.net — you can type that straight into a browser. Or let MamaCare send it to you: every command is a single letter, and W texts you back the web link to the portal:

Tap that link to open MamaCare in your browser. The first time, you claim your account: on the login page, click “Claim your access.” Pat has already added you to the roster, so claiming is mostly confirming it's you — you pick a username and password, and MamaCare sends a one-time code to check the phone or email on your roster row. Full walkthrough: Getting into the web page.

Before you can use it, Pat adds you to the family roster — you don't do anything for this step except pass along:

• the mobile number you'll text from (in full form, e.g. +15551234567), and
• your email address, if you want one.

Both are worth handing over. The roster row is what the web sign-up checks you against, and your one-time code goes to whichever of the two is on file — so an email is your backup when WhatsApp is being slow. While the WhatsApp number is still in Meta's testing mode, your mobile also has to go on its allowed list.

You'll get a WhatsApp message confirming you're set up.

Open a chat with MamaCare (“Robbie”) and send h — just the letter h. You'll get back the list of things you can do.

Each command is a single letter, then your words — no need to hunt for the “/” key, and CAPITAL or lowercase both work (WhatsApp auto-capitalizes; that's fine). Type one letter, a space, then the details:

Notes, Tasks and Activities work the same way

N (notes), T (tasks) and A (activities) — list, show by number, show a range, or add:

• N / T / A — list everything, numbered
• T 3 — show item #3
• T 1..6 — items 1–6  ·  T 2.. — #2 to the end  ·  T ..3 — last 3
• N Mom had a good afternoon — adds a care note
• T Pick up Rx — adds a task
• A Went for a walk — logs an activity

Photos & voice

• Receipt — send the photo with the caption R (or R CVS 24.10 pharmacy). It's filed as a receipt with the image.
• Voice note — just send a WhatsApp voice message; it becomes a care note. MamaCare transcribes it for you (on the box — the audio never leaves the server) and writes the words into the note, so it's searchable and shows in the weekly summary. You'll get a short reply echoing what it heard, so you know it landed right.
• Say “Robbie” to leave an instruction. Start a voice note with “Robbie, …” — e.g. “Robbie, remind everyone Mom's labs are Tuesday” — and MamaCare flags it and sets the instruction aside for the assistant. The reply confirms it heard “Robbie.” (It's a nod to the robots in Isaac Asimov's stories.) Plain voice notes don't need it — this is just for spoken to-dos.
• A photo with no R caption is saved to the photo album.

The assistant replies to confirm. Everything you send shows up for the whole family on the MamaCare dashboard.

The dashboard (the W link) shows the fuller picture. There are two different things here, and it's worth knowing which one you're doing:

• Claiming your access — once, ever. You choose a username and password, and a one-time code confirms it's really you.
• Logging in — every time after that. Username and password, nothing else.

First time: claim your access

1. Open bitbucket.homeip.net (or text W to have the link sent to you). Until you're signed in, that address always lands you on the Log in page — bitbucket.homeip.net/login — so there's nothing to hunt for.
2. Under the login form, click “Claim your access” (or go straight to bitbucket.homeip.net/signup).
3. Fill in the three fields on the Claim your web access form:
   • Phone or email (already on the roster) — whichever Pat added you with. A phone goes in full international form: +15551234567.
   • Username — your choice, 3–32 characters (letters, digits, . _ -).
   • Password — at least 8 characters. This is the one you'll use from now on, so put it in your password manager when the browser offers.
4. Click “Send verification code.” MamaCare sends a 6-digit code to the phone (over WhatsApp) and the email it has for you — whichever of the two are on your roster row.
5. You land on “Enter your verification code.” Type the 6 digits and click “Verify & sign in.” That's it — verifying signs you straight in; there's no separate login step the first time.

About that code

• It's good for 20 minutes and works once.
• You get 5 tries before it's locked and you need a fresh one.
• Lost the page the code goes in? The emailed code carries a link back to it, or open bitbucket.homeip.net/signup/verify directly — it asks for your username alongside the code. It is not a magic link: the code is still required.
• Expired, or nothing arrived? Click “Start over” on that page (or revisit the sign-up page) and submit again — that sends a fresh code.
• If a channel didn't go through, the page tells you which one (“we couldn't confirm delivery to your WhatsApp”). Use the other one, or ask Pat to check the message connectors — the code was still issued, so the form stays usable.

Every time after: log in

1. Open bitbucket.homeip.net and use the Log in form: Username and Password — the ones you chose when you claimed.
2. If your account has two-step login turned on, you'll then see “Two-step login” asking for the 6-digit code from your authenticator app. Nothing is signed in until that code checks out. (Most family accounts don't have this on; Pat turns it on deliberately.)
3. The browser remembers you on that device, so this isn't a per-visit chore.

Forgot your password? There's no self-serve reset — ask Pat, who clears the account. You then claim it again at the sign-up page exactly as above (same roster phone/email, pick a username and password, confirm the code).

If the code doesn't arrive

It's almost always one of these:

• You haven't messaged MamaCare on WhatsApp yet — do the H step above, then send the code again from the sign-up page.
• Your number or email isn't on the roster yet (or we're still in the testing phase, when MamaCare can only message people Pat has added). Text or call Pat; once you're added, the code comes through.
• You're on the wrong page. “Enter your verification code” is the one that takes it — not the Log in form. The code is not your password.

Across the top are the tabs you can see (which ones depend on your role): Today · Contacts · Papers · Care Tracker Roles · Finance · Medical · plus Role Based Access and Integrations for the coordinator.

Today is the landing page and where you'll do most things. At the very top is a quick-add strip — three buttons that open a small window:

If a button is missing and you see grey text instead (“Receipts aren't yours to add”), that's your role — not a bug. Below the strip are the Weekly summary, the care journal, Recent receipts, tasks and outings.

A receipt moves through four stages — you can always see where it is from the Status badge on the Recent receipts card (Today) and the Receipt ledger (Finance):

1. You submit it — two ways:
   • over WhatsApp, send the photo with an R caption, or
   • on the Today tab, click + Receipt at the top and drop a photo into the “Add a receipt” window (or type the vendor/amount by hand).
   It lands as outstanding.
2. It shows up on the Recent receipts card (Today) and in the Receipt ledger (Finance), tagged outstanding → paid → cleared as it moves.
3. The finance person handles it on the Finance tab: they may fix the category, then Approve it (→ approved), and mark it Paid once the money has actually gone out (→ paid).
4. It clears once the money is confirmed received — either:
   • you tap “Received” next to the receipt on your Today tab, or
   • the finance person taps “Cleared” on the Finance tab.
   It then moves into the Cleared section. (Finance can tap Undo to send a cleared receipt back to paid if something was wrong.)

The little inspector icon on each ledger row opens a window where finance can compare the photo against the read-back (OCR) text side by side.

Deleting a receipt: a small Delete button (with a confirm prompt) appears next to a receipt on your Recent receipts card (Today) and in the Finance ledger. You can delete the receipts you submitted; the coordinator (admin) can delete any receipt. Deleting also removes its attached photo and is recorded in the activity log.

Scan this and you land on this page. Print it and anyone with a phone — a sibling visiting, an aide starting a shift, the night nurse — can reach the guide without waiting for someone to text them a link.

🖨️ Print this page

Where to put it

• On the fridge at home — the one surface everybody already checks.
• In the care room, on the clipboard next to the TV, or standing in a small plexiglass holder beside the nurse call button.

Pick somewhere readable from the bed and from the doorway — the people who most need it are usually holding something in both hands.

• One letter starts each command (A activities, C contacts, H help, M medical, N notes, Q question, R receipt, S summary, T tasks, W website link) — upper or lower case. The full word works too (note …), and an old-style slash (/note …) is fine too.
• If you type anything it doesn't recognize, it just sends you the help list back — so when in doubt, send h.
• Amounts are just numbers: r Walgreens 8.99 pharmacy.
• If you get “you're not registered,” your number isn't on the roster yet — tell Pat which number you're texting from.
• If you get no reply at all, the assistant may be offline for a moment — it runs on Pat's machine at home, so ping Pat.

Medical details are kept sensitive and aren't broadcast. Only the family care team sees the log. Please don't forward the assistant's number outside the family.